BT Rage

Fault at a junction since Christmas Eve means I have no phone or internet connection and it could possibly be 31/12/13 before it is even fixed (or even later)

So keep chasing for updates and asking to be put through to someon in Britain - been flatly refused each time - I thought that was against the law.

Now 3 days with no connection (at home) and its driving me, and the better half, mad - I have no outside line so if there was any emergency I can't even dial 999 (I have already tried it!!)

It means I can't do any business, do any any banking or even Skype the fiance's family back in Germany!!!


Would a business be treated like this, no so why should a personal customer?  All customers should be treated the same.

Strong letter of complaint to BT, MP, OFCOM and any other regulatory authority!!  Already started my compensation claim letter - I will get something from them!

Word to the wise, unless you want to deal with callcentres overseas who know nothing about Christmas, its traditions or teh dangers it can bring and are only told to say phrases like "happy Holidays" then stay away from them!!!!

You live in Holland, why are you ringing BT?

Natasha Whittam wrote:You live in Holland, why are you ringing BT?

Been back in UK since January - keep up Nats!!!! ALthough I still have my apartment back in Holland!


And yes it is finacee - my bad!!!


Now going to start charging BT £100/hr for every full hour that I am without a landline/internet, from 4pm (exactly 3 days since I reported it)

How do you justify £100 an hour?

Breadman wrote:"(can't) even Skype the fiance's family back in Germany!!!




That would be a good thing, surely....?


(And unless you're engaged to a bloke, it should be fiancée.)

You are correct - my bad!

But they are a cool family - not bad for Germans and even have a sense of humour! They actually like 'Allo 'Allo!!!

BoltonTillIDie wrote:How do you justify £100 an hour?

That's what he charges for a blow job.

BoltonTillIDie wrote:How do you justify £100 an hour?

Quote them that but it will get rounded down to possibly number of days loss - but will also mean they will have to repair the fault asap before its costs them!!!!

Natasha Whittam wrote:

BoltonTillIDie wrote:How do you justify £100 an hour?

That's what he charges for a blow job.

You ought to know, Nats   

BTW what did you drink beforehand? Orange juice????

I bet that not being able to wind up every man and his dog on the Bolton News site is the real frustration here....

It must be killing you, not being able to complain about the trains for a few days...... 

Breadman wrote:I bet that not being able to wind up every man and his dog on the Bolton News site is the real frustration here....

It must be killing you, not being able to complain about the trains for a few days...... 

Shhhh!!!! Of course it is - especially that d-head Thomas222

Don't forget our "friend" Chrome........

Breadman wrote:Don't forget our "friend" Chrome........

Is that you, by any chance - and to be fair Chrome1 does come out with a few good points which I agree with, whereas Thomas22 is ajust out and out NAZI

Nope, not me, O Righteous One.

And I'm not telling you who I am on there, cos it'd spoil all the fun......

On a lighter note, BWFC71 will be pleased to know that Preston Bus Station has had a stay of execution.

BT are shite. They provide the worst customer service and are expensive. I don't know why anyone still uses them.

Who gives a fuck.

The most you will get is a partial refund on your monthly charge if you call them up when your line is back up.

It wouldn't surprise me if they had a service status webpage to let you know what is happening.

Do you not have a smartphone with mobile data?

karlypants wrote:The most you will get is a partial refund on your monthly charge if you call them up when your line is back up.

It wouldn't surprise me if they had a service status webpage to let you know what is happening.

Do you not have a smartphone with mobile data?

Nope - I just have a normal mobile phone which does phone-calls and texting!!! I tend to leave the internetting to laptop at home and desktop at work - even teh works laptop is not wifi enabled!

I'm getting seriously pissed off with our new BT Vision package. The phone and broadband have been fine, but the BT vision box is utter shite! The box constantly freezes, which is an absolute pain in the arse! I'm going to ring BT and if I don't get any joy, I'm going back to Sky, even if I have to pay a cancellation fee with BT.